Last Updated and Effective as of: January 23, 2019

Menchie'sGroup, Inc. ("Menchie's", "we", "our" or "us") understands the importance of protecting the privacy of its users. The Privacy Policy below discloses our practices regarding information collection and usage solely for the website located at (the "Website") and the Menchie's App (the "App") (the Website and the App shall collectively be referred to as the "Service"). This Privacy Policy does not apply to any other websites, apps or services provided by us, our affiliates or clients, unless it appears on such website, app or service.


Does Menchie's collect personal information?

Several areas of our Website and App may ask for personal information, but we do not collect personal information about you unless you voluntarily submit that information to us. You may provide information to us when you use our contact page, by email, by creating an account with us, or participating in rewards programs. Personal information which you may provide us could include: your name, birthday, address, payment information, phone number, and e-mail address.

What non-personal information does Menchie's capture about visitors?

When you visit or use our Services, we may automatically collect certain non-personal information about you, such as date and time of visit, referring address (location from which a visitor uses our Services), type of Internet browser, device identifier and visitor's IP address. We may also aggregate information collected from our users (such as the number of users in a particular region or having particular characteristics).

How does Menchie's use, disclose and share my information?

We may send your personal information to affiliates and third parties to help us process your personal information for the purposes set out in this policy. We will only use your personal information as described herein:

  • We will use personal information to operate the Website and App, and to provide you with any specific services that you have requested, including to create an account for you and administer rewards programs.
  • We may use your personal information to respond to your direct inquires.
  • We will use your personal information to add you to our mailing lists and to send you emails or text messages at your request, from time to time.
  • We may permit our vendors and subcontractors to access your personal information, but they are only permitted to do so in connection with performing services for us. They are not authorized by us to use the information for their own benefit.
  • We may disclose personal information as required by law or legal process.
  • We may disclose personal information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Services.
  • We may transfer your personal information in connection with a bankruptcy proceeding or the sale, merger or change of control of Company or the division responsible for the services with which your personal information is associated.

Please note that if you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent. Finally, we reserve the right to supplement your personal information with information we gather from other sources which may include information we gather from online and offline sources. Non-personal information or aggregate information may be shared with any number of parties, provided that such information shall not specifically identify you. We may also use tracking information and other non-personal information for the purposes described in this Privacy Policy.

Tracking Technology

We may store some information on your device or device hard drive as a "cookie" or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Services and for the purpose of facilitating and enhancing your communication and interaction with the Services. Such data may include, without limitation, the address of the websites you visited before and after you visited our Services, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Services you visit and what links you clicked on, the latitude and longitude coordinates of your device, the region where your device is located, and geo-IP data. Cookies provide Menchie's with the capability to personalize information for certain segments of its customer base. In some instances, cookies are used to allow Menchie's the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, the website can "remember" your user ID when you login to Menchie's on your device.We also use cookie information to help us maintain and enhance the efficiency and usefulness of the Services and may use it and other non-personal information for the purposes described in this Privacy Policy. Some of the information we collect may include data, such as IP address data or the identifiers associated with your device that are unique to your computer or device (e.g., IDFA for iOS and Android ID for Android).

We may also use and place cookies on your device from our third party service providers in connection with the Services, such as an analytics provider that helps us manage and analyze Services usage. We use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Our persistent cookie remains active on your hard drive for up to one (1) year. We set a persistent cookie to enable us to track and target the interests of users to enhance the services we provide.

If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to the "Opt-Out" section below.

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a website's server. Clickstream data can tell us the type of device and browsing software you use and the address of the website from which you linked to the Service. We may collect and use clickstream data to anonymously determine how much time visitors spend on websites, how visitors navigate throughout websites and how we may tailor our Service to better meet consumer needs. This information will be used to improve our Service and our services. Any collection or use of clickstream data will be anonymous, and will not intentionally contain any personal data.

Data Security and Retention

We have undertaken and will undertake commercially reasonable efforts designed to prevent unauthorized access to user data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online.

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the Services and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

Other Websites, Apps and Services

As a convenience to you, we may provide links to third party websites, apps or services from within the Services. We are not responsible for the privacy practices or content of these third party sites, and by providing a link we are not endorsing or promoting such third party sites. When you link away from our Services, you do so at your own risk. We encourage you to read the policies and terms of every website, app or service you visit.

Social Networking Services

The Services may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Services, we are doing so merely as an accommodation and, like you, are relying upon those third party services to operate properly and fairly.

You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your personal information, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties.

Information Relating to Children

Our Website and App are designed for those 13 years of age and older. We do not knowingly collect information from anyone under the age of 13. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.

Changes to this Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use personal information in a way that materially differs from this Privacy Policy, we will post such changes here or email you. We encourage you to periodically review the Website and/or App for the latest information on our privacy practices. You are bound by any changes to the Privacy Policy when you use the Services after such changes have been first posted.


Opting out of messages from us
To opt-out of any future email promotional messages from us, you should send an unsubscribe request to us at [email protected] We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of the Services may no longer be available to you.

We respect your choice not to receive marketing text messages. You may opt-out of receiving marketing text messages by contracting us by replying to "STOP" to 75667, or by accessing your account profile and changing your settings.

Opting out of cookies
If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Services or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personal information from your device without your knowledge. For more information about cookies, please visit our Cookie Policy.

Opting out of location tracking
In some cases, such as when using an App, you may adjust the settings on your mobile device to allow or restrict the sharing of location information. For example, the "location" permissions on your mobile device may allow you to elect whether to never share location information with us, to share location information only while you are using the App, or always share location information even if you are not using the App. If you elect to not share your location information, you may be unable to access some features of our Services that are designed for mobile devices. Also, in the event that you prevent the sharing of location information, we may still estimate your general location based on the IP address you use to access our Services.


Our Services is maintained in the United States of America. By using the Services, you freely and specifically give us your consent to export your personal information to the USA and to store and use it in the USA as specified in this Privacy Policy. You understand that data stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

Contact Us

For questions or concerns relating to this Privacy Policy or your information, we can be contacted at: [email protected]